Problem 01
Washer will not spin
A washer that washes but will not spin may have a lid or door lock problem, drive fault, motor issue, or suspension problem. Note whether it drains first, whether you hear the motor, and whether the drum attempts to move. A stopped spin cycle does not identify a failed part by itself.
Problem 02
Washer will not drain
Standing water may involve the drain pump, hose, filter, controls, or a switch preventing the cycle from progressing. Note whether the pump runs and whether an error code appears. A visibly crushed drain hose is useful information to report. Avoid opening panels or taking the machine apart.
Problem 03
Washer leaking water
Leaks can come from hoses, pumps, seals, valves, dispensers, or internal connections. Record whether water first appears during filling, washing, draining, or spinning. Stop using the washer if water is spreading onto the floor. Do not move a leaking appliance across wet flooring to investigate.
Problem 04
Washer shaking or banging
An uneven load can cause movement, but repeated heavy banging can also involve leveling, suspension parts, the tub, or another mechanical fault. Stop a cycle that bangs heavily. Tell Mr. Ed whether the movement happens with every load and whether the washer was recently installed or moved.
Problem 05
Washer will not start
Describe whether the display lights up, the controls respond, and the door or lid locks. Note any error code or recent power interruption. Settings, power, locks, and internal components can cause similar symptoms. Never bypass the lid or door lock to make the machine run.
Problem 06
Washer smells musty
Residue, trapped moisture, or drainage problems can leave an odor. Follow the cleaning and detergent instructions for your model, and never mix cleaning products. If cleaning does not resolve the smell or water remains inside the drum, call with your model number and symptoms.